We accept all major credit/debit cards (Visa, Maestro, AMEX and Diners Card) and payment via PayPal, as well as Nexon Group eVouchers.
If your credit/debit card is rejected by our online payment processing systems, please double-check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same credit/debit card or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider.
Your name and billing address details must match the card-holder address details held by your card issuer.
If, for any reason, there is a problem with collecting payment from your credit/debit card after we have confirmed receipt of your order, we will not be obliged to despatch your order.
Additionally, on some occasions, we may be unable to process an order. The reasons for this may be due to:
The item being out of stock or no longer available; or
Your payment being declined; or
An unspecified technical error.
We encrypt your payment card details using industry standard SSL technology to ensure they are kept completely safe and secure.
As part of our policy to protect against the fraudulent use of credit/debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also work with various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of cards.
MasterCard SecureCode and Verified by Visa
Our online transactions are verified by either MasterCard SecureCode or Verified by Visa to give you extra peace of mind. These services allow you to protect your credit/debit card with a password that you set-up with your payment card issuer.
When you reach the payment page and have confirmed your order, you will also be asked to enter your credit/debit card password. If you have not yet created a credit/debit card password with your payment card issuer, simply follow the on-screen instructions to set this up, you will only need to do this once.
Please note your order will only be processed once we have received authorisation from your payment card issuer. Please contact your payment card issuer directly with any queries regarding your credit/debit card password.